City encourages tenants to make rental payments, help is available

14 January 2022

The City of Cape Town’s Public Housing Department encourages tenants to pay their monthly rental, make use of the help available if they are unable to pay and to use the City’s alternate payment options. Tenants who are unable to pay, must apply to the City for relief or to make a payment arrangement. Tenants are advised to make an appointment to visit their local housing office. Read more below:

It is important that the amount due is paid each month to ensure that the relief granted and the arrangement made is not cancelled and to avoid debt management action being taken against them.

‘The City thanks all tenants who have continued to pay their rental diligently during these difficult times. The income from these payments is used for maintenance and upgrades to the City’s rental stock across the metro. Tenants who are struggling to make regular rental payments or who are in arrears are encouraged to approach the City for assistance and to enter into a payment arrangement with us. Help is available; make an appointment with us so that we can help you.

‘Remember when visiting your local housing office that only a limited number of customers will be allowed in the building at any one time and only customers who have made an appointment will be assisted. Making an appointment is important and customers must remember to only visit an office when absolutely necessary so that we continue to curb the spread of Covid-19.

‘Social distancing rules remain in place and only those wearing masks are allowed entry into our facilities. Let us continue to be safe and to curb the spread of Covid-19,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.

Our housing offices are open on weekdays from 08:00 to 15:00.

Housing office	Address	Contact numbers
Adriaanse Housing Office	Corner Adriaanse Street and Seboa Street, Adriaanse	Telephone: 021 444 2406 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Athlone Housing Office	Dr Abdurahman Avenue, Kewtown, Athlone	Telephone : 021 637 9120/3/4 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Belhar Housing Office	Corner Huguenot Way and Alabama Avenue, Belhar	Telephone: 021 400 3815 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Bishop Lavis Housing Office	Lavis Drive, Bishop Lavis	Telephone: 021 444 1303/4 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Bonteheuwel Housing Office	Kiaat Way, Bonteheuwel	Telephone: 021 444 0139 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Grassy Park Housing Office	Corner Linda Road and Olga Road, Grassy Park	Telephone: 021 706 1833/4 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Gugulethu Housing Office	Corner NY 1 and Steve Biko Road, Gugulethu	Telephone: 021 444 5437 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Hanover Park Housing Office	Civic Road, Hanover Park	Telephone: 021 444 0295 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Heideveld Housing Office	167 Heideveld Avenue, Heideveld	Telephone: 021 444 2404 or 637 1230/1/300 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Langa Housing Office	Corner Washington Road and Lerotholi Roads, Langa	Telephone: 021 444 6907 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Leonsdale Housing Office	12th Avenue, Leonsdale, Elsies River	Telephone: 021 400 6188/96 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Lwandle Housing Office	Vulindlela Street, Lwandle, Strand	Telephone: 021 400 6992 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Macassar Housing Office	Bind Avenue, Macassar	Telephone: 021 444 4097 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Manenberg Housing Office	Corner Vygieskraal Road and Wye Street, Manenberg	Telephone: 021 417 0293 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Melton Rose Housing Office	Corner Kool Street and Ganna Street, Melton Rose	Telephone: 021 444 0757/8 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Mitchells Plain Housing Office	42 Chrysler Crescent, Beacon Valley, Mitchells Plain	Telephone: 021 376 1313/4 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Ocean View Housing Office (Carina Road)	Carina Road, Ocean View	Telephone: 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Ocean View Housing Office (Klipfontein Road)	Corner New Eisleben Road and Old Klipfontein Road, Nyanga	Telephone: 021 386 1214 / 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Parkwood Housing Office	39 Walmer Road, Parkwood	Telephone: 021 444 1214/5 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Parow Park Housing Office	Corner Frans Conradie (off Giel Basson Road) and Balfour Road, Parow	Telephone 021 444 0165 / 021 444 0164 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Ravensmead Housing Office	1 Edgar Bullock Street, Ravensmead	Telephone: 021 928 4660 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Retreat Housing Office	Corner Joe Marks Street and Cradock Street, Retreat	Telephone: 021 701 1294 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Rusthof Housing Office	Corner Webb and Lower Gordon's Bay Road, Strand	Telephone: 021 841 4860 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Scottsdene Housing Office	Eoan Avenue, Scottsdene	Telephone: 021 444 7801/2/3/4/5/6 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Valhalla Park Housing Office	94 Angela Street, Valhalla Park	Telephone: 021 400 1660 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Wesfleur Housing Office	1st Wesfleur Municipal Office, Wesfleur Circle, Atlantis	Telephone: 021 444 4243 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130

For City-rental payments:
• Online: www.easypay.co.za or www.powertime.co.za
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
• ATM: contact your bank to add the City as an ATM beneficiary

What to expect when visiting an office:
• Covid-19 screening at the entrances
• Limited number of customers allowed in at a time, if applicable
• Only customers wearing masks will be allowed entry into our offices
• Social distancing is required and must be adhered to
• Limited daily transactions, please make an appointment
• The elderly and disabled will be given preference

A number of transactions can be completed at the offices including:
• logging service requests such as maintenance
• applying for indigent relief grants
• making arrangements for debt repayment on accounts
• applying for transfer of tenancy
• signing of lease agreements
• applying to renew lease agreements
• the use of the free call lines in foyers

Contact us and make an appointment:
Members of the public may contact the City’s Human Settlements Directorate by phoning the Call Centre on 021 444 0333 or sending a message via WhatsApp to 063 299 9927.

Published by:
City of Cape Town, Media Office

rental payment agreement

City encourages tenants to make rental payments, help is available

Langa Housing Office